Text message program · Last updated 12 September 2026
These terms apply to the text messages BAYWORX LLC ("we", "us") sends about your support requests. They are in addition to our Privacy Policy, which describes how we handle information about you. Services we provide under a signed client agreement are governed by that agreement, not by this page.
We send service messages about support requests you have filed with us: confirmation that we received a request, notification when a member of our team responds, and notification when a request changes status. These are operational messages about work you have asked us to do. We do not send marketing or promotional text messages.
There are two ways you can come to receive these messages, and both require something you did:
Providing a mobile number is optional, and agreeing to receive text messages is never a condition of any purchase or of receiving support from us.
Message frequency varies with the activity on your support requests - a quiet month may produce none at all, and an active request may produce several in a day. We do not charge for these messages, but message and data rates may apply depending on your plan with your mobile carrier.
Reply STOP to any message from us to opt out, and you will receive no further text messages from this program. Reply HELP for help. You can also ask us to stop by contacting us using the details below, and you can withdraw consent at any time without affecting the support you receive - we will simply reach you by email instead.
Text messages depend on your mobile carrier's network, and we cannot guarantee that every message arrives or arrives promptly. Carriers are not liable for delayed or undelivered messages. Nothing in this program replaces contacting us directly if something is urgent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Our Privacy Policy explains what we collect and how long we keep it.
We may update these terms, and the date at the top of this page shows when we last did. Continuing to use the text message program after a change means the updated terms apply to you.
Questions about the text message program, or about these terms, can be sent to privacy@bayworx.com, or to the support address you already correspond with us at.